Privacy Policy

SkyBurns Carrier Support, LLC ("SkyBurns," "we," "us," or "our") respects your privacy and is committed to protecting the personal and business information you share with us. This Privacy Policy describes our practices for collecting, using, maintaining, and disclosing information collected through our website and in connection with our fleet management and carrier support services.

By using our website or engaging our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our website or services.

1. Information We Collect

1.1 Information You Provide to Us

We collect information you voluntarily provide when you:

• Complete a contact form or request a consultation on our website
• Subscribe to our newsletter or email updates
• Submit your information to request a quote or pricing information
• Communicate with us by phone, email, or any other channel
• Enroll in and use our fleet management or carrier support services

This information may include your name, email address, phone number, company name, fleet size, equipment types, MC/DOT authority information, mailing address, and any other information you choose to provide.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and approximate geographic location (country/region)
• Browser type and version
• Operating system
• Pages visited, time spent on each page, and referral URLs
• Device type (desktop, mobile, tablet)

1.3 Business Operations Data

In connection with providing fleet management services, we may collect operational data including load records, broker communication logs, compliance documents, performance reports, and other business records you share with us or that we generate on your behalf.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our fleet management and carrier support services
• Respond to your inquiries and fulfill consultation requests
• Communicate with you about services, updates, and account matters
• Send newsletters, industry insights, and marketing communications (with your consent, and you may opt out at any time)
• Process billing and service agreements
• Prepare reports and analytics related to your fleet performance
• Comply with applicable legal obligations
• Detect and prevent fraud or misuse of our services
• Improve our website and user experience

3. Information Sharing

SkyBurns does not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We work with trusted third-party vendors who assist in operating our business (such as cloud storage providers, email platforms, and analytics tools). These vendors are contractually required to protect your information and may only use it as directed by us.
• On Your Behalf: In the course of providing fleet management services, we may share your business information with freight brokers, factoring companies, insurance providers, and government regulatory bodies as necessary and as directed by you.
• Legal Requirements: We may disclose your information when required by law, court order, regulatory authority, or to protect the rights, property, or safety of SkyBurns, our clients, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, client information may be transferred as part of that transaction. We will notify affected clients of any such change.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve functionality and user experience. Cookies are small text files stored on your device when you visit a website.

We may use:

• Essential cookies: Required for basic website functionality
• Analytics cookies: To understand how visitors use our site (e.g., Google Analytics)
• Preference cookies: To remember your settings and choices

Most browsers allow you to control or disable cookies through their settings. Disabling certain cookies may affect website functionality.

5. Data Security

We implement industry-standard technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encrypted data transmission (TLS/SSL)
• Encrypted cloud storage with access controls
• Role-based access permissions limiting who can access client data
• Regular security audits and vulnerability assessments
• Employee data handling training and confidentiality agreements

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we delete or anonymize it securely.

Business records related to compliance documentation are retained for periods required by applicable FMCSA and DOT regulations, which may extend beyond the termination of a service relationship.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Opt out of marketing communications at any time by using the unsubscribe link in any email or contacting us directly
• Restriction: Request that we restrict processing of your information in certain circumstances

To exercise any of these rights, please contact us at privacy@skyburns.com.

8. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you access through our website.

9. Children's Privacy

Our website and services are directed exclusively at businesses and business professionals. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected such information, we will promptly delete it.

10. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email. Your continued use of our website or services following the posting of changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

SkyBurns Carrier Support, LLC
214 East Grand Avenue, Suite 105
Laramie, WY 82070
Email: privacy@skyburns.com
Phone: +1 (307) 317-8629